FAQ
Questions we get asked
The ones that come up before anyone installs anything, answered without hedging.
Do I need a GPU?
For Genie, yes. The platform runs without one and every deterministic module works — monitoring, patching, the service desk, reconciliation, billing — but the reasoning surfaces report model unavailable rather than degrading into something worse.
Sizing is published, including what runs on what.
Can it run air-gapped?
Yes, completely. Licence, updates and your usage record move by file. Everything else is identical.
Can you see my clients?
No, and not as a policy — as an architecture. The platform runs on your hardware and sends us ten fields and a signature. There is no remote access mechanism and no telemetry.
The field contract is published in full and you can read the record before it is sent.
What happens if you go out of business?
Your platform keeps running. It is on your hardware and it does not phone home to work. What you would lose is updates and support, not the product.
We would rather answer this directly than let you wonder. It is the right question to ask any vendor — and most of them cannot answer it, because their platform stops working the day they do.
Do I have to replace my whole stack at once?
No. Most evaluations start read-only alongside everything you already run. Displacing modules is a decision per module, at your pace.
Will it work with my PSA?
ConnectWise Manage and Autotask are supported natively. The full matrix is published, and the connector contract is documented with a working reference so your own engineer can add one.
How is the AI priced?
It is not. The model runs on your GPU, so there is nothing for us to meter. One price — $6 USD per managed asset per month, every module included.
Is it really no sales call?
Really. Buy on the site, download, install. If you want to talk to somebody first you can email us, but nobody will chase you and there is no pipeline you have been added to.
What if it finds nothing?
Then you learn your estate is in better shape than most, and that is worth knowing.
It will say so explicitly rather than manufacturing findings to justify itself — "I checked 412 assets across 6 clients and found nothing to report, here is what I checked." An honest nothing is a finding.
Can I get support outside your hours?
No. The hours are published and there is no night shift. If your business needs one, we are not the right vendor and we would rather say so now.
Read-only, your real estate, no card required.
Still deciding?
Thirty days read-only costs nothing and answers more than we can here.
What happens when Genie is busy?
There is a third state besides working and no GPU: busy.
When several people ask at once, Genie queues — and tells you he is queueing. Under real pressure he holds back his own background work — reconciliation sweeps, report generation — by name, so your question keeps its capacity.
He never returns a shorter answer and lets you believe it was his best. Measured: eight concurrent requests on a 12 GB card, per-request speed unchanged, first token in 3.8 s.
Try it on your own estate
Thirty days, read-only, on your own hardware. No card, no call, and nothing to uninstall if you walk away.